null Help for Ukrainian citizens


Flaga Federacji Rosyjskiej

Flaga Polski




Information points for Ukrainian citizens


Embassy of Ukraine and consular offices

Information is available at


Lost documents of Ukrainian citizens

Ukrainian citizens who lost their documents in the capital city of Warsaw, please contact the Lost Property Office directly at Dzielna 15 Street, from 8.00-16.00.

E-mail: or to the City Contact Center Warsaw 19115 on the number 19115 or 222219115 (Polish and Ukrainian service).


Information points for Ukrainian citizens coming to Warsaw

WARSAW HOTLINE FOR UKRAINE CITIZENS - 505 700 701, from Monday to Sunday 09:00 - 19:00


Information points in Warsaw:

Multicultural Center

Online contact:

From Monday to Friday from 9-20, on Saturday from 10-15. Note that the number below is not used to register places for accommodation, tel .: +48 22 648 11 11


Ukrainian House / Our Choice

Zamenhofa 1 Street

Helpline +48 727 805 764 from Monday to Friday from 9-19, on Saturday from 9-17



Western Railway Station, al. Jerozolimskie 142 - CLOSED UNTIL FURTHER NOTICE


Praga-Południe / Praga-Północ

Eastern Railway Station, ul. Kijowska 20, main hall - glass container

open 24 hours a day


Equipment at points:

  • points are marked in Polish and Ukrainian

  • leaflets with the most important information, telephone numbers

  • information about where else you can get help

The point includes:

  • information stations with staff delegated by the City

  • a place with coffee and tea where you can rest (also with small children).

Toilets at all railway stations PKP S.A. in Warsaw are available to passengers and refugees for free. This also applies to toilets with gates. Due to sanitary reasons, the gates (turnstiles) have not been opened, but the staff of the toilets allows entry free of charge.


Information point

Ul. Wiatraczna 11 (OPS)

Monday-Friday 8.00-16.00


Help point at the Eastern Railway Station


At Vocational Training Center 1 (Centrum Kształcenia Zawodowego 1) (ul. Berka Joselewicza 4), about 500 meters from the Eastern Railway Station.

For whom:

Intended for people who are to leave the capital within the next 24 hours as part of relocation or need time to make a decision about the future. After a maximum of 24 hours, the refugees will be relocated to the accommodation points indicated by the city.


The tent includes a reception, waiting room, dining room and a bedroom for visitors from Ukraine. Next to the tent, there is a sanitary zone, a medical point, a closed external zone and technical facilities.


The point was established by the Wielka Orkiestra Świątecznej Pomocy Foundation (WOŚP) and the capital city of Warsaw.

The Foundation organizes and coordinates all activities. The city of Warsaw also provides its support, incl. by: delivering the necessary supplies, ensuring the staffing of a medical point, assistance in recruiting volunteers, organizing psychological support, as well as inclusion in the contact network launched in connection with the crisis.


Reception point at the Eastern Railway Station

Close to the Eastern Railway Station, at the intersection of Lubelska and Bliska streets, there are tents that will be used by Ukrainian refugees. In a place with an area of ​​about 6 thousand. sq m organized jointly by Warsaw, the Norwegian Refugee Council and the Polish Center for International Aid, a reception point was established that will be able to receive up to 2.5 thousand people a day. At the same time, 1.5 thousand people will be able to stay there.

The facility is managed by the Polish Center for International Aid. The Norwegian Refugee Council, together with local food cooperatives, will provide 2,500 meals every day for people staying there. There will also be additional meals for those who will stay longer at the reception desk, as well as snacks for children and dishes for diabetics. Warsaw will be responsible for redirecting refugees staying at the refugee point to their long-term destination. The city will also provide information and additional support - incl. as part of a medical point and a psychological support point that operate in tents.


Information point of the Mazovian Voivodeship Office

Central Railway Station (Warsaw, Aleje Jerozolimskie 54 Street), there are workers of the Department for Foreigners provide information.


Reception points

There are two reception points for the Mazovian Voivodeship in Warsaw. Points are located:

  • COS Torwar hall, Łazienkowska 6A Street - the point will close on Friday, April 8, 2022

  • West Railway Station (bus station), Al. Jerozolimskie 142 Street

Reception points provide facilities for accommodation places in the Global Expo Ptak Nadarzyn location.

Information points in the districts of Warsaw

Bemowo – WOM (residents service department), Powstańców Śląskich 70 Street, open during the working hours of the office.


Białołęka – WOM (residents service department), Modlińska 197 Street, open during the working hours of the office.


Mokotów – WOM (residents service department), Rakowiecka 25/27 Street, open during the working hours of the office.


Ochota – WOM (residents service department), Grójecka 17a Street, open during the working hours of the office.


Praga-Południe - Gocław Culture Terminal, Jana Nowaka Jeziorańskiego 24 Street, open  at Monday - Saturday from 8: 00-16: 00, tel: +48 22 443 55 86, e-mail:


Praga-Północ – WOM (residents service department), Kłopotowskiego 15 Street, open during the working hours of the office.


Rembertów - Rembertów District Office al. gen. A. Chruściel "Monter" 28 Street (ground floor), open during the working hours of the office.


Śródmieście – WOM (residents service department), Nowogrodzka 43 Street, open during the working hours of the office.


Targówek – WOM (residents service department), Kondratowicza 20 Street, Monday - Friday from 8: 00 to 16: 00.


Ursus - District Information Point in Ukrainian and Russian - Ursus District Office of the Capital City of Warsaw Of Warsaw at pl. Czerwca 1976 roku number 1 Street, counter number 6, open during office hours: Monday 8-18, Tuesday-Friday 8-16.


Ursynów – WOM (residents service department), al. KEN 61 Street, Monday - Friday from 8.00-16.00


Wawer - Wawer Cultural Center, Żegańska 1A Street, Monday - Friday from 8: 00-16: 00


Wesoła – WOM (residents service department), I Praskiego Pułku 33 Street, from Monday to Friday from 8.00 to 16.00 in a designated place near "Information". You can also use the helpline 22 443 40 87.


Wilanów – WOM (residents service department), F. Klimczaka 2 Street from 8-16


Italy – WOM (residents service department), al. Krakowska 257 Street, Monday - Friday from 8-16


Wola - the Polish-Ukrainian Wolska Center, Wolska 46/48 Street, Monday-Saturday, from 9-17


Żoliborz – WOM (residents service department), Słowackiego 6/8 Street, Monday from 8-18; Tuesday-Friday from 8-16


Public employment service hotline

Ministry of Family and Social Policy

Green Line. Call and ask 19524

#GreenLine is:

  • information on forms of support from the employment office,

  • information on employment procedures for foreigners,

  • information for people returning from abroad,

  • job and training offers,

  • help in writing a CV,

  • translation of the CV into English,

  • schedule of events in your region,

  • social media,

  • chat with a consultant.


Linguistic help

Linguistic assistance is provided by non-governmental organizations.

First contact with:

  1. Multicultural Center

Jagiellońska 54 Street

Information and Support Point at the Multicultural Center

Stationary phone: +48 22 648 1111 from Monday to Friday from 9-20 on Saturday from 10-15


  1. The Ukrainian House / Our Choice

ul. Zamenhofa 1

Helpline +48 727 805 764 from Monday to Friday from 9-19 on Saturday from 9-17


  1. The Salvation Foundation

Krucza 6 / 14A Street, phone: +48 22 828 04 50

Center for Assistance to Foreigners   (opening in a new window)

  • works 5 days a week 9: 00-17: 00, also in Ukrainian and Russian (and Farsi, Arabic, Georgian, Tajik, English, French, Vietnamese)

  • contact in any language via  - we answer remotely or arrange a person on Krucza for a specific time and day


  1. Center of Belarusian Solidarity

ul. Oleandrów 6

Situation center to help evacuees from Ukraine and Belarus to Poland

We provide advice on:

helpline +48 668 205 177 (Telegram @ cbshelp) Monday - Friday 10:00 - 21:00

stationary consultation point: Tuesday, Thursday: 10:00 - 18:00, Wednesday 10:00 - 15:00

Languages: Belarusian, Ukrainian, Russian, English, Polish.  (opening in a new window)  (opening in a new window)  (opening in a new window)  (opening in a new window)


The Salvation Army in Warsaw

Support in Ukrainian, Russian, English and Polish

  • translator into Ukrainian and Russian

  • Polish language courses

  • first-aid kit

  • clothes and shoes

Help and support point

Ząbkowska 13/13 Street (entrance from Brzeska Street)

+48 605 368 604

Issuing and accepting clothes and food:

Tuesday - Friday 11: 00-13: 00 (by telephone registration)



Support for the Multicultural Center

Support for people from Ukraine is provided by the Multicultural Center.

The Center operates in the field of:

  • information on legalization of stay in Poland

  • support for a career advisor, job placement, assistance in the recruitment process,

  • legal advice on the legalization of stay (including international protection),

  • psychological support,

  • help in finding a school for a child,

  • learning Polish, supporting the adaptation process by participating in regular meetings and by contacting non-governmental organizations.


Online contact:

By phone +48 22 648 11 11 from Monday to Friday from 9-20 on Saturday from 10-15.


Police hotlines

Center for the Search for Missing Persons of the Police Headquarters

tel .: 47 72 123 07 (for people calling from abroad +48 47 72 123 07), email: accepts and provides information in situations related to the disappearance of people who have crossed the border of the Republic of Poland in connection with military operations in Ukraine.


Department for Combating Trafficking in Human Beings of the Criminal Bureau of the KGP

e-mail: mailto:

tel .: 664 974 934 (for foreign callers: +48 664 974 934) accepts information on trafficking in human beings, as well as sexual crimes, pedophilia and child pornography. The helpline is also used to contact non-governmental organizations in helping victims of these crimes.

Anti-trafficking portal


Information points and helplines of voivodeship offices


  • Wrocław

 Dworzec PKP Wrocław Główny, Wrocław ul. Piłsudskiego 105

Infolinia: +48 477 217 575

  • Bydgoszcz

Dworzec Główny PKP, Bydgoszcz ul. Zygmunta Augusta 7

Infolinia (język ukraiński i rosyjski) czynna od poniedziałku do piątku w godz. 7:00-22:00: +48 52 349 74 61, +48 52 349 78 02

Infolinia (język polski) czynna całodobowo: +48 52 587 27 71

  • Lublin

Dworzec PKP, Lublin pl. Dworcowy 1

Infolinia czynna codziennie (w godzinach 7.00 – 18.00): +48 692 268 717, +48 883 849 598

Infolinia całodobowa: +48 692 476 823

  • Gorzów Wielkopolski, Zielona Góra

Dworzec PKP (poczekalnia), Gorzów Wielkopolski ul. Dworcowa 1

Dworzec PKP (hala główna), Zielona Góra

Infolinia: +48 95 785 18 59

  • Łódź

Dworzec Łódź Kaliska (hala główna między kasami a wyjściem na perony), Łódź

Dworzec Łódź Fabryczna (za kasami w drodze na perony), Łódź

  • Kraków

Dworzec Główny PKP (przy wejściu na czwarty peron od strony kas biletowych), Kraków

Całodobowa infolinia: +48 12 210 2002

Od poniedziałku do piątku w godzinach 8.00 - 16.00 - infolinia dla cudzoziemców w sprawie legalizacji pobytu i pracy: +48 12 210 2020

  • Warszawa

Dworzec Wschodni (hala główna), Warszawa ul. Kijowska 20

Dworzec Zachodni (Punkt Obsługi Pasażera), Warszawa al. Jerozolimskie 142

Infolinia: 987

  • Rzeszów

Infolinia: +48 800 100 990

  • Białystok

Dworzec PKP, Białystok ul. Kolejowa 9

  • Gdańsk

Tymczasowy Dworzec PKP Gdańsk Główny (obok remontowanego gmachu dworca głównego), Gdańsk ul. Podwale Grodzkie 1

Infolinia: +48 734 117 307

  • Katowice

Dworzec PKP (hol główny przy kasach biletowych), Katowice plac Marii i Lecha Kaczyńskich 2

Infolinia: +48 32 606 32 32 (poniedziałki, środy, czwartki i piątki – od 7.30 do 15.30, wtorki – od 7.30 do 18.00)

  • Kielce

Dworzec PKS, Kielce ul. Czarnowska 12

  • Olsztyn

Dworzec PKP (hol), Olsztyn plac Konstytucji 3 Maja 1

  • Poznań

Dworzec PKP Poznań Główny (poziom 1, na przeciwko kas biletowych PKP), Poznań ul. Dworcowa 2

Infolinia (od 28 lutego): +48 61 850 87 77 (w godz. 8-20)

  • Szczecin

Dworzec PKP (hala główna), Szczecin ul. Krzysztofa Kolumba 2

Infolinia całodobowa: +48 91 430 30 33

Frequently Asked Questions


  • COVID - quarantine, tests

The quarantine has been lifted.

  • Extension of legal stay (visas, visa-free travel, residence permit) without entering Ukraine

Within a few days, special, detailed information will be available on the website. We will make sure that the stay is legal.

  • Is it possible to go further west after crossing the border without a visa

After crossing the Polish border, if you want to go to another country, you should consult the embassy of that country.

  • Help with evacuation from Ukraine

Unfortunately, we do not have information on transport in Ukraine. Please contact Ukrainian foundations on this matter.

  • Documents needed at the border

All documents that prove your identity are useful. If the child does not have an identity card or passport, a birth certificate is useful.

  • Help points - information for citizens of Ukraine

All the necessary information can be found on this website

  • Return to the homeland outside Poland / Europe (e.g. students in Ukraine)

You can enter Poland and continue your journey. If there are problems, please consult your country's embassy.

  • How to bring a family

All information can be found here:

  • No new biometric passport, just a different version

All documents that prove your identity are useful. If the child does not have an identity card or passport, a birth certificate is useful.

  • How to bring someone from Russia

The decision to cross the Polish border will be made by the Polish border guard. Citizens of another country may cross the border showing their identity card or passport.

  • Application for international protection

You do not have to submit an application to stay legally in Poland.

  • Men of recruiting age

Our information shows that men aged 18-60 are not allowed to cross the Ukrainian border. In individual cases, the decision is made by the Ukrainian border guard.

  • What if we don't have anywhere to stay

You should come to the reception desk. The list of points can be found here:

There are also information points at railway stations in all voivodship cities. Go to them for information.

  • Animals

If you travel with animals - dogs, cats, ferrets must have a microchip and vaccination, the rest (rodents, rabbits, amphibians, reptiles, ornamental aquatic animals, invertebrates) without restrictions, but the decision will be made when crossing the border by the National Revenue Administration.

  • Detailed information on crossing the border

Contact the Border Guard - helpline number: +48 82 568 51 19.

  • The chronically ill

For medical transport, please contact the Ministry of Health of Ukraine. After crossing the border, Poland provides medical care and charitable foundations.

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