Parkowanie
Parking fees
The following fee rates apply for parking motor vehicles in the PUPZ on working days from Monday to Friday, excluding 2 May, 24 December, 31 December:
- first hour - PLN 4.50;
- second hour - PLN 5.40;
- third hour - PLN 6.40;
- fourth and subsequent hours – PLN 4.50 each.
The minimum parking fee is PLN 0.50, which is equivalent to 10 minutes of stoppage. It is not possible to pay for shorter time of parking.
Fees for individual hours of parking are cumulative, e.g. the fee for 3 hours of parking is PLN 16,30 (i.e. PLN 4.50 for the first hour + PLN 5.40 for the second hour + PLN 6.40 for the third hour of parking).
It is possible to pay for time periods shorter than one hour, subject to a minimum charge (PLN 0.50).
Additional fee for non-payment of parking - 300 zł. If the fee is paid within 7 days, the cost of the additional fee is 200 PLN.
METHODS OF PAYMENT
- payment at a parking meter:
- with a payment card (contact or contactless),
Please note that the parking meter does not request a PIN, regardless of the amount.
- in coins (10 gr, 20 gr, 50 gr, PLN 1, PLN 2, PLN 5).
Please note that the parking meter does not dispense change.
First enter the vehicle registration number and then insert coins or make a card payment.
The ticket is printed immediately after payment, ready for collection from the issuing pocket protected by a green cover.
Please note, as of August 15, 2022, it is no longer necessary to place the ticket behind the windshield of the vehicle.
Parking meters accept payments on all days of the week, 24 hours a day. Payments made on days and hours free of parking fees are transferred to the next paid day of operation of the Paid Unguarded Parking Zone. Parking fees will automatically be charged from 8.00 am on Monday.
It is not possible to extend the validity of a particular ticket purchased earlier at the parking meter. The start time of parking is the time of ticket purchase (in the case of purchasing a ticket during the Zone’s operating hours, i.e. on working days from Monday to Friday, except for days: 2 May, 24 and 31 December, between 8.00 a.m. and 8.00 p.m.) or 8.00 a.m. on the nearest paid day of Zone operation (in the case of purchasing a ticket out of Zone hours).
- mobile payments
For details on mobile payments, visit the “Mobile payments” section.
PUPZ area coverage
Information about the online additional fee
From 2 November 2020, drivers who have received an additional fee summons from the e-Control of the Paid Unguarded Parking Zone can, via the Internet, check detailed photographic documentation proving non-payment of the fee in the PUPZ. To check the photos and information about the additional fee charged to a given vehicle for failure to pay for parking in the PUPZ and its amount, please enter the vehicle registration number and PIN number included in the summons on the website.
Information on the number and value of additional fees charged to a given motor vehicle for failure to pay for parking in the PUPZ may be obtained:
-
by e-mail to: windykacja@zdm.waw.pl or reklamacjeSPPN@zdm.waw.pl, by attaching a scan of the vehicle registration certificate to the e-mail,
-
in person at the headquarters of Zarząd Dróg Miejskich, 120 Chmielna Street, from Monday to Friday between 7:30 a.m. and 3:30 p.m., upon presentation of the vehicle registration document.
Reporting damage of parking meters
The parking meter technical service hotline operates on weekdays from Monday to Friday except: 2 May, 24 and 31 December, between 08.00 and 20.00. At all other times it is possible to leave a message using the answering machine (on the same number).
Hotline numbers:
-
for parking machines marked with letters A-F, H, M, P i W: 800 800 057, 800 800 061, 800 800 062, 800 800 065
-
for parking machines marked with letter G: 800 889 935
-
for parking meters marked with the letters O and Z, report via the City Contact Center Warsaw 19 115.
Mobile payments
In order to make parking payments using the mobile payment system, it is necessary to first create an account in the mobiParking or MoBilet application and “attach” a payment card or fund it.
Starting and ending parking is done using one of the methods:
-
mobile application (can be downloaded from: m.skycash.com i www.mobilet.pl,
-
SMS messages,
-
IVR codes.
Detailed instructions for using the IVR voice command system and SMS are available on website Zarząd Dróg Miejskich website.
As of August 15, 2022, according to the amended resolution of the Council of the Capital City of Warsaw on PUPZ, the card or sticker does NOT have to be placed in the lower right corner of the vehicle's windshield.
Detailed information is available through:
-
the website of the service providers: mobilet.pl i skycash.com
-
mobiParking operator’s hotline: (22) 403 80 20, (22) 403 80 40.
-
moBilet operator contact form: mobilet.pl
Complaints
The driver or vehicle owner questioning the legitimacy of issuing an additional fee, document may file a complaint within 7 (calendar) days, counting from the day following:
-
issue an additional charge document and place it under the windscreen wiper, or
-
the service of the summons (if no complaint was previously made).
The lodging of a complaint suspends the obligation to pay the additional fee until a response is received.
Complaints shall be made in writing:
-
by e-mail to: reklamacjeSPPN@zdm.waw.pl
-
via the ePUAP sub-mailbox
-
by post to the address: Zarząd Dróg Miejskich, ul. Chmielna 120, 00-801 Warszawa,
-
in person at the ZDM Office (opening hours and address on the Contact page)
The complaint should include:
-
name and postal address of the complainant - complaints without this data will not be considered,
-
vehicle registration number,
-
the number of the additional fee document or at least the date of the event,
-
substantiate the complaint, preferably with supporting documents.
Complaints shall be answered in the order in which they are received, endeavouring to ensure that the deadline for reply does not exceed 30 days.
In the event of not receiving an answer to your complaint within 30 days, please first check if it was sent to the correct address, and if so, call 22 55 89 320.
Replies to complaints shall be sent by registered letter with acknowledgement of receipt, by ordinary mail or electronically, depending on the need, the manner in which the complaint was lodged or the wishes of the applicant. At the request of the person concerned, submitted original documents shall be returned by post, together with the reply.
A person who does not agree with the answer received to the complaint may file an appeal with the Appeals Board, appointed by the Mayor of the City of Warsaw, within 7 days from the date of receipt of notification of rejection of the complaint.
The appeal shall be lodged through the ZDM, enclosing those documents which were not received by the ZDM with the complaint.
Service Card - complaint about the validity of an Additional Fee Document
No parking fee
The fee for lack of paid parking in the Paid Unguarded Parking Zone is PLN 300. This is the so-called additional fee.
If it is paid within 7 days from the issuance of the additional fee document or receipt of a summons for payment (regarding PUPZ e-control), its amount is PLN 200. Such entitlement does not apply to additional fees for which ZDM has already issued a notice, reminder, reminder or enforcement title.
The additional fee must be paid within 14 days from the date of issuance of the additional fee document or receipt of a demand for payment:
-
to the individual bank account number - for a given surcharge fee document, specified in the document (above the bar code), writing only "surcharge fee" in the title of the transfer,
or
-
in case of loss/destruction of the surcharge fee document - to the general bank account number, stating the vehicle registration number in the title of the payment,
or
-
at the toll machines - but not earlier than the next business day after issuance of the Additional Charge Document; the toll machine reads the bar code included in the Additional Charge Document (you can also enter the number of the document on the keypad instead of reading the bar code). The toll machines are located at the ZDM headquarters (120 Chmielna St., 00-801 Warsaw) and the additional fee can be paid at them on working days from Monday to Friday from: 7.30 am to 3.30 pm
Accounting notes and invoices
Zarząd Dróg Miejskich in Warsaw does not issue accounting notes or invoices for parking in the PUPZ.
Pursuant to Article 15(6) of the Act of 11 March 2004 on tax on goods and services (Journal of Laws of 2018, item 2174, as amended), public authorities and offices servicing these authorities shall not be regarded as taxpayers within the scope of tasks imposed by separate provisions of law, for the performance of which they have been established, with the exception of activities performed on the basis of concluded civil law contracts.
The parking fee results directly from the law (Article 13(1)(1)) of the Act of 21 March 1985 on public roads (Journal of Laws of 2018, item 2068, as amended) and the road administration is only designated to collect it (Article 13b(7) of the aforementioned Act).
ZDM, collecting the fee for parking in the paid parking zone, does not act as a taxpayer for this activity, does not make a sale or provide a service.