To suspend your long-term ticket, go to the website and provide the number of your Warsaw City Card, student’s card or Legion card (applies to cards used as data carriers, which have an 11-digit MIFARE number). You can re-code the unused validity of your ticket to another period. The re-coded validity period will run from the day of submitting the relevant online application. This also applies to Metropolitan Tickets.
Illegible card number ‒ if your Warsaw City Card number is illegible, you can check it on the purchase confirmation.
E-hologram holders can also check that number at the ticket vending machine.
The e-hologram number is the Warsaw City Card number. Place the card in the ticket vending machine and select the e-hologram on the screen ‒ the e-hologram number will appear on the display.
If for any reason the e-hologram button is unavailable/not visible on the ticket vending machine, or once this button is used, the e-hologram number is not displayed, go to the Passenger Service Point.
Unsuspend your ticket
To unsuspend your ticket, go to the website and follow the instructions – provide your card number and choose the “unsuspend” option. What you need to do is provide the card number and type the code which will appear in the image. For more information, go to the website.
To get your money back for the unused ticket validity, go to the Passenger Service Point. Returning your ticket requires a change in the Warsaw City Card, which can only be done at the Passenger Service Point.
Other information
The following tickets can be returned against payment:
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Validated/activated long-term tickets; the ticket value will be reduced by a handling charge of 20%, but not more than PLN 50, of the nominal value of the ticket, and the remaining amount will be divided by the number of days for which the ticket was encoded. The amount to be repaid will be determined by multiplying the quotient by the number of remaining days, starting from the day following the submission of the ticket return request until the last day of the ticket validity. You can specify the day from which you wish to return the ticket ‒ from the current day to the end of the encoded ticket validity period. For example, if you are planning a longer trip and you would like to get the money back for the ticket which you will not use, there is no need to pay a last-minute visit to a Passenger Service Point, as you can do it in advance. However, a handling charge of 20% of the ticket value, but no more than PLN 50, will be imposed in that case.
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Short-term tickets (daily, weekend and weekend group tickets) and long-term tickets which have not been validated/activated; the nominal value of the ticket will be reduced by a handling charge of 20%, but not more than PLN 50.
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Deleted tickets due to encoding ticket data of a different type on the card. The amount to be repaid will be determined by multiplying the value of the deleted ticket and the number of days for which it was encoded by the number of unused days, starting from the day following ticket deletion to the last day of its validity.
Tickets which cannot be validated due to technical problems can be replaced at any of the Passenger Service Points. Complaints about faulty tickets can also be made at the point of sale. The seller is obliged to accept the complaint, replace the ticket at the ZTM ticket office, and provide the replaced ticket to the passenger. However, tickets damaged through the fault of the passenger cannot be returned.
Return your ticket without paying the handling charge
Long-term tickets can be returned without paying the handling charge of 20% of the nominal value of the ticket (reduced by the amount corresponding to the number of days already used), provided that the passenger purchases another ticket at the ZTM Passenger Service Point. In any other case, the handling charge will be imposed.
Step by step
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You can return your ticket and pay the handling charge by signing an appropriate statement and producing your identity document, or by returning a ticket purchase document (a receipt, a bill or an invoice).
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A personal ticket encoded on a personalised card can be returned by the card holder or a person authorised by him/her ‒ in the latter case subject to producing the power of attorney including the personal identification number (PESEL) of the card holder and the identity card number of the authorised person.
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A ticket deleted due to encoding a ticket of a different type on the card can be returned by the card holder or a person authorised by him/her ‒ in the latter case subject to producing the power of attorney including the personal identification number (PESEL) of the card holder and the identity card number of the authorised person.
Charges
A handling charge of 20% of the ticket value, but not more than PLN 50, is collected, except for the return of tickets deleted due to encoding ticket data of a different type on the card.
Place of submission and collection
Non-validated short-term tickets (daily, weekend and weekend group tickets) in paper form can be returned at any ZTM Passenger Service Point.
Long-term tickets (valid for 30 or 90 days) encoded on electronic contactless cards can be returned Pokaż
at any of the Passenger Service Points located in Warsaw.
Single-fare transfer tickets and short-term tickets with the nominal value compliant with the binding Transport Tariff cannot be returned.