You can suspend a long-distance 30 or 90-day ticket - valid in any ticket zone, as well as Warsaw ticket, metropolitan, annual tickets for families with three children and Senior Tickets. Unused ticket validity can be re-coded to another date. It is also possible to suspend and un-suspend tickets in the mobiWawa app.
Suspension rules
Simply go to zawieswkm.wtp.waw.pl and enter the number of the card on which the ticket is encoded.
It is possible to suspend tickets three times in a calendar year, but under a specific condition - the ticket can be suspended for no less than 5 consecutive calendar days. If the validity period of the ticket is less than 5 days, it cannot be suspended.
The period of suspension runs from the day the passenger reports the suspension until the day before the ticket is suspended. The passenger will not make a further suspension if the previously suspended ticket has not been resuspended.
The regulation also sets a maximum time limit for the encoding of the unused number of days of a suspended ticket - this is 6 months from the date of notification of its suspension. If there is no notification of suspension, recoding is possible within 6 months of the day following the expiry date of the suspended contract. The situation is slightly different in mobiWawa. In the app, once a ticket is suspended, its validity is automatically extended by the unused period.
Canceling a ticket
The ticket can also be unsuspended via zawieswkm.wtp.waw.pl/odwies or in person at any ZTM Passenger Service Point.
Please note, unsuspending the validity of a ticket stored on a Warsaw Personalised City Card (or any other carrier accepted by ZTM) via the website will not automatically recode the unused period of validity of days to another date. Such an operation is only possible at any ZTM Passenger Service Point. Please also note that the validity period of the part of the ticket recoded in this way starts from the moment of its recoding.
In mobiWawa, the tickets are suspended and hanged up directly in the application, without using the website